STORE POLICY
Customer Care
We're here to make your experience as magical and stress-free as possible.
Whether you have a question about your order, need help with sizing, or want to know more about a product before it flies off the shelf, we’re just an email away. As a small artist-run business, every message is read with care—and answered with heart.
contact us
Email us anytime at [your email here] and we’ll do our best to get back to you within 1–2 business days.
order questions
Need to check on an order? You’ll receive tracking info as soon as it ships, but if something seems off, let us know and we’ll look into it right away.
Returns & exchanges
Because many items are made-to-order or limited run, returns are accepted only for damaged or incorrect items. Please contact us within 7 days of receiving your order, and include photos if possible.
cancellations
If you made a mistake or changed your mind, please reach out within 12 hours of ordering. After that, your order may already be in production or transit.
support an artist
Every purchase helps support an independent artist and keep the magic alive. Thank you for being part of this journey.
Privacy & Safety
Your trust means everything to us.
At Heks Plume, we take your privacy and safety seriously. Whether you’re browsing our shop or checking out with a cart full of magic, your personal information is protected with secure, encrypted technology.
What We Collect
We only collect the information necessary to fulfill your order—like your name, shipping address, and email. If you subscribe to our mailing list, we’ll use your email to send occasional updates, special offers, or a bit of magic from the studio. You can unsubscribe anytime.
We Never Share
We will never sell or share your personal information with third parties—ever. Your data stays between us and the trusted platforms (like our payment processor) that help complete your transaction.
Safe Checkout
Our site uses secure SSL encryption to protect your payment details during checkout. All payments are processed through trusted, PCI-compliant providers.
Questions?
If you have any concerns or want to know more about how your information is used, just reach out. Transparency matters, and we’re happy to answer any questions.
Payment Methods
Credit / Debit Cards
PAYPAL
Offline Payments